ck365 Privacy Policy

This Privacy Policy ("Policy") describes how ck365 ("ck365", "we", "us", "our") collects, processes, stores, and protects personal data when you use the ck365 online gaming platform at ck365.org ("Platform"). By accessing or using ck365, you acknowledge that you have read and understood this Policy and consent to the practices described herein. This Policy forms part of the ck365 Terms and Conditions and should be read alongside that document.

1. Overview

1.1 ck365 is committed to protecting the privacy and personal data of all users. We process personal data only to the extent necessary to provide the Platform services, comply with applicable legal obligations, and protect the legitimate interests of ck365 and its users.

1.2 This Policy applies to all personal data collected from users who register accounts, browse the Platform, place bets, participate in casino games, contact customer support, or otherwise interact with ck365. It applies regardless of the device or method used to access the Platform.

1.3 ck365 does not sell personal data to third parties for marketing purposes. Data sharing with third parties occurs only in the limited circumstances described in Section 5 of this Policy.

2. Data We Collect

2.1 Registration Data. When you create a ck365 account, we collect your full name, date of birth, email address, residential address, and the username and password you select. This information is required to create and maintain your account.

2.2 Identity Verification Data. As part of our Know Your Customer (KYC) obligations, ck365 may collect copies of government-issued identity documents (such as your CNIC or passport) and proof of address documents. This data is collected only when required for KYC verification and is processed in accordance with applicable anti-money laundering and fraud prevention requirements.

2.3 Financial Data. We collect information about your payment methods, including the identifiers associated with your JazzCash account, Easypaisa account, bank account details, or card details as necessary to process deposits and withdrawals. Full card numbers are not stored by ck365 — card data is handled directly by our PCI-DSS compliant payment processors.

2.4 Transactional Data. We maintain records of all deposits, withdrawals, bets placed, games played, and bonus transactions associated with your ck365 account. This data is retained for regulatory compliance, fraud prevention, and dispute resolution purposes.

2.5 Technical & Usage Data. When you access the Platform, we automatically collect technical information including your IP address, device type, operating system, browser type, session duration, pages visited, and interaction data. This data is used to maintain Platform security, improve user experience, and conduct analytics.

2.6 Communications Data. If you contact ck365 customer support, we retain records of those communications, including emails, live chat transcripts, and any documents shared. This data is retained for quality assurance, training, and dispute resolution purposes.

2.7 Responsible Gaming Data. Information relating to any responsible gaming limits, self-exclusion requests, or cooling-off periods you set on your ck365 account is recorded and retained for compliance purposes.

3. How We Use Your Data

3.1 ck365 uses the personal data we collect for the following purposes:

• Account management — creating, maintaining, and securing your ck365 account
• Service delivery — processing bets, casino game sessions, deposits, and withdrawals
• Identity verification — conducting KYC checks as required by applicable regulations
• Fraud prevention & security — detecting and preventing fraudulent activity, money laundering, and unauthorised account access
• Legal compliance — meeting obligations under applicable anti-money laundering, data protection, and gaming regulations
• Customer support — responding to queries, complaints, and account issues
• Responsible gaming — administering deposit limits, self-exclusion, and age verification
• Platform improvement — analysing usage patterns to improve the ck365 experience
• Marketing communications — sending promotional offers where you have opted in to receive them; you may opt out at any time

4. Legal Basis for Processing

4.1 ck365 processes personal data on the following legal grounds:

• Contract performance — processing necessary to provide the services you have signed up for under the ck365 Terms and Conditions
• Legal obligation — processing required to comply with applicable legal requirements, including KYC, AML, and fraud prevention obligations
• Legitimate interests — processing necessary for fraud prevention, Platform security, and business analytics, where such interests are not overridden by your rights
• Consent — where you have given explicit consent, including for marketing communications; consent may be withdrawn at any time

5. Data Sharing

5.1 ck365 does not sell personal data to third parties. We share personal data only in the following limited circumstances:

5.2 Service Providers. We engage third-party service providers to support Platform operations, including payment processors (handling JazzCash, Easypaisa, card, and bank transfer transactions), identity verification providers, IT infrastructure providers, and analytics services. These providers process data on our behalf under data processing agreements and are not permitted to use the data for their own purposes.

5.3 Game Studios. ck365 provides casino and betting software from licensed third-party game studios (including Playtech and other providers). These studios may receive limited technical data (such as session tokens and game results) necessary for game delivery. They do not receive your personal identity or financial data.

5.4 Regulatory & Legal Disclosure. ck365 may disclose personal data where required by applicable law, court order, or the lawful request of a competent authority. We will notify affected users of such disclosures where permitted by law.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of ck365 assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6. Cookies & Tracking Technologies

6.1 ck365 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function, including session management and login state
• Analytics cookies — used to understand how users navigate the Platform in aggregate, to improve the user experience
• Security cookies — used to detect and prevent fraudulent login attempts and suspicious activity

6.2 You may manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality. ck365 does not use cookies to serve third-party advertising on the Platform.

7. Data Retention

7.1 ck365 retains personal data for as long as your account is active and for such further period as required by applicable legal and regulatory obligations. Account transaction records and KYC documentation are typically retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations.

7.2 Marketing preference data and communications records are retained for two years from the date of last interaction. Technical log data is retained for rolling periods of up to 12 months unless required for longer periods in connection with a specific investigation or legal matter.

8. Data Security

8.1 ck365 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for data in storage, two-factor authentication options for user accounts, and regular security assessments.

8.2 While ck365 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the security of your ck365 account credentials. If you suspect unauthorised access to your account, contact ck365 support immediately.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in respect of your personal data held by ck365:

• Right of access — to request a copy of the personal data ck365 holds about you
• Right of rectification — to request correction of inaccurate or incomplete personal data
• Right of erasure — to request deletion of your personal data, subject to legal retention obligations
• Right to restriction — to request that processing of your data be restricted in certain circumstances
• Right to object — to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting prior processing

9.2 To exercise any of the above rights, contact ck365 support. We will respond to valid requests within 30 days. Requests may be subject to identity verification before processing.

10. Minors

10.1 ck365 is strictly for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will close the associated account and delete the data promptly. If you believe a minor has registered a ck365 account, please contact support immediately.

11. Changes to This Policy

11.1 ck365 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or Platform features. Material changes will be communicated via a notice on the Platform. The effective date at the top of this Policy indicates when it was last updated. Your continued use of ck365 following any update constitutes acceptance of the revised Policy.

12. Contact

12.1 For privacy-related queries, data subject requests, or concerns about how ck365 handles your personal data, please contact our support team. The ck365 support email is displayed as plain text below — it is not a clickable link:

[email protected]

12.2 We aim to acknowledge all privacy queries within 3 business days and to provide a substantive response within 30 days of receiving a complete and verified request.